Privacy Policy

This Privacy Policy describes how The Flinders Lane Kitchen collects, uses, and discloses information when you use our site or services. By using our online platform or engaging with our services, you agree to the collection and use of information in accordance with this policy.

**Information We Collect**

We collect various types of information for various purposes to provide and improve our service to you.

**Personal Data:** While using our site or services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

Name

Email address

Phone number

Address (for delivery or billing)

Payment information (processed securely by third parties)

Any other information you choose to provide when making a reservation, placing an order, signing up for a newsletter, or contacting us.

**Usage Data:** We may also collect information how our site is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

**How We Collect Information**

We collect information directly from you when you provide it to us, such as when you make a reservation, place an order, subscribe to our newsletter, or contact us. We also collect information automatically as you navigate through our site.

**Use of Data**

The Flinders Lane Kitchen uses the collected data for various purposes:

To provide and maintain our service, including processing reservations, orders, and payments.

To notify you about changes to our service.

To allow you to participate in interactive features of our service when you choose to do so.

To provide customer support.

To gather analysis or valuable information so that we can improve our service.

To monitor the usage of our service.

To detect, prevent and address technical issues.

To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

To fulfil any other purpose for which you provide it.

**Legal Basis for Processing Personal Data under General Data Protection Regulation (GDPR)**

If you are from the European Economic Area (EEA), The Flinders Lane Kitchen's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

The Flinders Lane Kitchen may process your Personal Data because:

We need to perform a contract with you (e.g., fulfilling your order or reservation).

You have given us permission to do so (e.g., subscribing to a newsletter).

The processing is in our legitimate interests (e.g., improving our services, marketing) and it's not overridden by your rights.

To comply with the law.

**Retention of Data**

The Flinders Lane Kitchen will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Flinders Lane Kitchen will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

**Transfer of Data**

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

The Flinders Lane Kitchen will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

**Disclosure of Data**

**Business Transaction:** If The Flinders Lane Kitchen is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

**Disclosure for Law Enforcement:** Under certain circumstances, The Flinders Lane Kitchen may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

**Legal Requirements:** The Flinders Lane Kitchen may disclose your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation

Protect and defend the rights or property of The Flinders Lane Kitchen

Prevent or investigate possible wrongdoing in connection with the service

Protect the personal safety of users of the service or the public

Protect against legal liability

**Security of Data**

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

**Your Data Protection Rights**

The Flinders Lane Kitchen aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us using the physical address provided below.

In certain circumstances, you have the following data protection rights:

**The right to access, update or to delete the information we have on you.** Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

**The right of rectification.** You have the right to have your information rectified if that information is inaccurate or incomplete.

**The right to object.** You have the right to object to our processing of your Personal Data.

**The right of restriction.** You have the right to request that we restrict the processing of your personal information.

**The right to data portability.** You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

**The right to withdraw consent.** You also have the right to withdraw your consent at any time where The Flinders Lane Kitchen relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority.

**Service Providers**

We may employ third party companies and individuals to facilitate our service ("Service Providers"), to provide the service on our behalf, to perform service-related services or to assist us in analyzing how our service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

**Analytics**

We may use third-party Service Providers to monitor and analyze the use of our service.

**Payments**

We may provide paid products and/or services within the service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

**Links to Other Sites**

Our site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

**Children's Privacy**

Our service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

**Changes to This Privacy Policy**

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

**Contact Us**

If you have any questions about this Privacy Policy, please contact us by mail at the following physical address:

The Flinders Lane Kitchen

181 Flinders Lane

Melbourne, Victoria 3000

Australia